Data deletion.

Overview

You can ask Altrix.one to delete your personal data at any time. This page explains how, for each kind of user.

If you use Altrix.one (staff or owner)

1. Email corp@altrix.one with the subject "Data deletion request".
2. Include your name, your company name, your registered mobile number, and what you want deleted (your whole account, or specific data).
3. We confirm your identity, for example with a one-time code sent on WhatsApp to your registered mobile number.
4. We delete the data within 30 days and confirm by email.

If you are a staff member, your employer (the client business) controls work records such as client chats, deals and attendance. We will tell your employer about your request. Some records may need to be kept by them for legal reasons.

If you are a client business

1. The account owner emails corp@altrix.one from the owner's registered email address, with the subject "Data deletion request: workspace".
2. We confirm the request with the owner. If you need a copy of your data first, ask for an export.
3. We delete the workspace data within 30 days of confirmation, except records the law requires us to keep, such as invoices and tax records.

If you messaged a business that uses Altrix.one

The business you contacted controls your messages and details. Please ask that business to delete your data.

You can also email corp@altrix.one with the business's name and your phone number. We will pass your request to the business and help it act on it.

If you connected Altrix.one through Facebook or Meta

1. In Facebook, open Settings & privacy, then Settings, then Business integrations (menu names may change).
2. Find Altrix.one and select Remove. This stops us receiving new data from your Facebook account.
3. Email corp@altrix.one with the subject "Data deletion request: Meta" and your name or business name, so that we delete the data we already received through Meta.

A business can also remove Altrix.one's access to its WhatsApp Business Account in its Meta business settings. Then email us to delete the data we already hold.

What we delete and what we keep

• We delete: your account profile, sign-in data, and the messages and records you are entitled to have deleted.
• We may keep: invoices and tax records for as long as the law requires, records needed for legal claims, and statistics that no longer identify you.
• Backups: deleted data may stay in backups for a limited time until those backups are overwritten.

Confirmation

We confirm when we receive your request, and again when the deletion is complete. To check on a request, email corp@altrix.one with the subject "Deletion status". More detail is in our Privacy policy.